Returns accepted up to 7 days from delivery.
Guitar returns must be authorized by M-tone Guitars.
Guitars returned within the 7 day period are refunded in full, minus M-tone’s actual shipping costs.
Instrument must be returned in same immaculate condition and packed safely in the same box in which it was shipped.
Buyer is responsible for the instrument during approval period.
Shipping and related expenses are non-refundable.
Buyer pays for prompt return shipping and full insurance.
Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.
All standard return policies apply, except all sales final on custom orders deemed too strange and/or different from standard builds for M-tone to easily resell (we can talk about what this means when you place your order).
1/3 deposit required prior to build start.
Balance due upon guitar’s completion, prior to shipping.