Return Policy

  • Returns accepted up to 7 days from delivery.

  • Guitar returns must be authorized by M-tone Guitars.

  • Guitars returned within the 7 day period are refunded in full, minus M-tone’s actual shipping costs.

  • Instrument must be returned in same immaculate condition and packed safely in the same box in which it was shipped.

  • Buyer is responsible for the instrument during approval period.

  • Shipping and related expenses are non-refundable.

  • Buyer pays for prompt return shipping and full insurance.

  • Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.

Commissioned/Custom Orders

  • All standard return policies apply, except all sales final on custom orders deemed too strange and/or different from standard builds for M-tone to easily resell (we can talk about what this means when you place your order).

  • 1/2 deposit required prior to build start.

  • Balance due upon guitar’s completion, prior to shipping.