Return Policy

    • Returns accepted up to 7 days from delivery.
    • Guitar returns must be authorized by M-tone Guitars.
    • Guitars returned within the 7 day period are refunded in full, minus M-tone’s actual shipping costs.
    • Instrument must be returned in same immaculate condition and packed safely in the same box in which it was shipped.
    • Buyer is responsible for the instrument during approval period.
    • Shipping and related expenses are non-refundable.
    • Buyer pays for prompt return shipping and full insurance.
    • Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.

Custom Orders

    • All standard return policies apply, except all sales final on custom orders deemed too strange and/or different from standard builds for M-tone to easily resell (we can talk about what this means when you place your order).
    • 1/3 deposit required prior to build start.
    • Balance due upon guitar’s completion, prior to shipping.